BT Financial Group

MGI started working with BT in June 2015 and delivered the customised BOLD programme to all 5,000 people in Australia.


During this time the feedback rated the BOLD programme with the highest NPS ever recorded. The NPS was 44 points higher than the Westpac Global Benchmark.

Since the launch of the training, we continue to work with new recruits by delivering training as part of the BT on-boarding programme.

“The Mary Gober training that we did across the whole of BT Financial Group has had a profound impact on how our people deal with customers and each other. The tools are incredibly practical to use and we are excited about how they are helping us achieve our vision of becoming one of the world’s great service companies.”

Lisa Pogonoski, Chief Customer Officer
BT Financial Group 2017

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