One of our Australian launch customers in 2011 was Qantas. We started working with new cabin crew recruits and based on the results from these groups the decision was made to roll out a programme to all crew in February 2012. The success of the programme led us to work with other departments within Qantas which included Contact Centre staff, Engineering, Customer Care, On-line Sales, Safety, Loyalty, Commercial Planning and Crew based in New Zealand, USA and Dubai.Read more
High street brand Superdrug, part of the A.S. Watson Group, wanted to make its customer service stand out. After finding 35 per cent of complaints could be resolved with better staff training and greater customer acknowledgement, they knew they could do better. The result was ‘That Superdrug Feeling’ – an employee empowerment as much as an L&D initiative, putting customers at the heart of everything.Read more
Mary Gober International first engaged with Bristol International Airport in November 2014. "Working with MGI, we're reaping the benefits now. I’m very proud of what we’ve achieved." Alison Roberts, Head of Terminal & Customer OperationsRead more
Dignity initially committed to MGI’s Mindset, Language & Actions of Service in 2011 for their Client Service Centre (CSC). Dignity’s CSC comprises of an inbound 24/7/365 call centre of 75+ Agents, 25+ Administration and Post Team plus the Reception and Complaint Teams.Read more
Jetstar engaged Mary Gober International to design and facilitate a training programme enabling team members to deliver exceptional service to customers.Read more
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