Let us explain how we can help your organisation.

Join us at our complimentary Executive Briefing aimed specifically at the airline industry on 13 June 2017 at Wallacespace Covent Garden to hear how our solutions are delivering lasting change and improving business metrics for our airline industry clients.

The Mindset Language & Actions of Service™ training is based on sound psychological principles translated into practical, easy to use and engaging tools which people can use immediately.

  • Build stronger relationships
  • Solve more problems
  • Engage with change
  • Deliver excellent service
  • Gain financial results

One of our Australian launch customers in 2011 was Qantas. We started working with new cabin crew recruits in October 2011 and following the feedback and results the decision was made to roll out the customer service training programme to all cabin crew. The programme was called "We Fly People Not Planes" and later "Creating Great 2.0" 

Reserve your place.

“By far the most impactful training programme we have undertaken. I would strongly recommend this programme with the results we got, lifting customer satisfaction, advocacy scores and doubling our NPS score.”

Sam Taranto, Former Executive Manager
Qantas Domestic