What Our Clients Say…
Many of our clients have achieved tangible and measurable results as a result of our training. Some of these results include:
- Customer satisfaction up from 74% to 97%
- Staff turnover down from 30% to 12.8%
- 1st time resolution of customer complaints up from 87% to 90%
- Staff satisfaction up from 46% to 79%
- Staff sickness absence down by 25%
- Customer complaints down by 20%
- Customer satisfaction up by 30% (demonstrated by mystery shopping)
- Staff turnover down from 30% to 13% over a 2 year period
- Complaint handling down by 50%
- Number of written complaints down from 400 to 35
- Recognition in The Sunday Times’ ’100 Best Companies to Work For’, including top ranking among ‘The 100 Best Small Companies to Work For’
“We brought in customer service consultant Mary Gober, the only consultant we’ve retained in my years as CEO. Over a nine-month period, starting in July 2005, the entire store workforce, 56,000 people, attended motivational training sessions, sometimes 5,000 employees at a time.”
Sir Stuart Rose, CEO, Marks & Spencer PLC
Please click to read case studies about the work we have done with our clients and further testimonials from those who have experienced the ‘GOBER METHOD’™…
