Results experienced by our clients following the introduction of the ‘GOBER METHOD’™, include:
- Customer satisfaction up from 74% to 97%
- Staff turnover down from 30% to 13% over a 2 year period
- 1st time resolution of customer complaints up from 87% to 90%
- Staff satisfaction up from 46% to 79%
- Staff sickness absence down by 25%
- Customer complaints down by 20%
- Customer satisfaction up by 30% (demonstrated by mystery shopping)
- Number of written complaints down from 400 to 35
- Recognition in The Sunday Times’ ’100 Best Companies to Work For’, including top ranking among ‘The 100 Best Small Companies to Work For’
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