Sustainability and embedding the culture change following any training is critical. Our philosophy is to develop increased self sufficiency in ensuring the new service approach becomes a way of life within an organisation.
The approach we take to planning, researching, preparing and the delivery of our training is designed to result in the highest levels of buy-in across entire organisations.
Ongoing follow up activities can be delivered by internal team members or MGI Consultants.
Sustainability activities include:
- Shoulder-to-Shoulder Coaching
- Train-the-Coach Accreditation Process
- Management Activity Packs
- Company Specific DVDs
- HR Consultancy
- Customer Service Strategy Consultancy
- Gober Coach – Automated Revision Tool