Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….
The IPMS™ Business Practice offers performance improvement services in the areas of organisational efficiency, customer service and sales. Our services are offered through consultancy, training and coaching and are all based on proven methodologies with track records of bottom line impact…
