Police
In line with the Home Office Mandate – to increase confidence and satisfaction with the police, we have been working with West Mercia Constabulary to provide their people with the psychological understanding, motivation and increased ability to deliver a consistently positive service to meet citizen expectations.
Some of the results achieved:
- 97% say they are satisfied with the way their call was handled
- 97% say the person they spoke to took the matter seriously
- Sickness absence down by 25%
“Mary Gober International’s training instantly had an impact on the Constabulary’s culture”
John Jones, Former Chief Superintendent of Contact Management & Service Quality
To read more about the results and how the ‘GOBER METHOD’™ is being sustained within West Mercia Constabulary, please click here.
