Testimonials
Matt Cranny, Change Management & Service Improvement Director, LeasePlan UK & Ireland
“Looking for best practices has been a keystone of our success. As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
from his interview in Customer Strategy Magazine, November/December 2008
Sir Stuart Rose, CEO, Marks & Spencer
“We brought in customer service consultant Mary Gober, the only consultant we’ve retained in my years as CEO. Over a nine-month period, starting in July 2005, the entire store workforce, 56,000 people, attended motivational training sessions, sometimes 5,000 employees at a time.”
From his article ‘Back in Fashion: How We’re Reviving a British Icon’, Harvard Business Review, May 2007
Julian Buck, Services Director, Pegasus Software
“The 2-Day Gober Method Seminars have had a seismic effect. No other externally-sourced training programme has had such a dramatic effect on service, or been able to deliver what they’ve promised…ever! Containing all the ingredients needed for success – it was fun and motivating whilst ensuring the delegates never forgot the importance of the training objectives. Everyone embraced the Gober Method – 100% buy-in. Customers and colleagues have noticed a significant behavioural change. There are visual aids all around the office and everyone is living and breathing the Gober Method.”
Jack Hedley, Training Manager, Thomson Reuters
“A huge thumbs up for the Gober Method and proof that it is truly cross-cultural. There was an amazing response within our five global offices – a transformation – uplifting staff, filling them with enthusiasm and generating a noticeable behavioural difference.”
Kevin Goodenough, Director, IT Service Management, Zurich Financial Services
“Culture change … not just superior customer service … that’s what Mary Gober is all about.”
Paul Nolan, CEO, HSS Hire
“To be the best in the industry, we needed the best training organisation to help us. That is why I was absolutely delighted that Mary Gober agreed to teach us the Gober Method, an internationally-proven methodology. I have been on the Seminar with my Directors and am astounded by the attention to detail and the way it focused on our particular business needs. Since the first phase of training, in our critical London region, our mystery shopping results have shown significant improvements and consequently, our financial performance in this region has also shown year-on-year improvement. I know we will continue to achieve an absolute step-change with all of our 1,700 frontline employees.”
