Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Senior Executives Attend A Complimentary Gober Method Briefing
Mary Gober International ran our first Executive Briefing to have been held in Edinburgh, Scotland on 6 December 2011. Senior Executives from a wide variety of public and private sector organisations attended to hear Mary Gober deliver a 3 hour briefing on The Gober Method for the Psychology & Language of Service…
Read more →The ‘Gober Method’™ Drives Measurable Improvements in Employee Engagement
The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….
Read more →Mary Gober’s Clinic – Are Your Managers Pinning Their Colours to the Mast?
The Scenario
This real life story was relayed to me last week ….
A Customer Service Director was passed an angry customer letter of complaint from his CEO to handle – the letter was addressed to the CEO himself…
Read more →Mary Gober’s Clinic – The Scourge of Calls Not Being Returned!
How frustrated are you by your phone calls not being returned? What is your philosophy and approach to returning business phone calls? What percentage of them do you actually return? What does it say about you and your company if you do not return calls?…
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director
