Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Industry Lifetime Achievement Award for Mary Gober – Press Release
PRESS RELEASE
7 October 2010
Industry Lifetime Achievement Award for Mary Gober:
The 2010 Customer Service Training (CST) Awards has honoured Mary Gober with a Lifetime Achievement Award for her outstanding contribution to the customer service training industry.
“For over 30-years now Mary has worked in the customer service industry, [...]
A Unique Approach to Customer Service Training
Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs
Read more →Sustaining Training Investment – 8 tips to maximise return and ensure longevity of investment
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …
Read more →Sydney 2-Day Public Seminar – Last Few Places Remaining
There are a few places left on MGI’s dynamic and powerful 2-Day Public Seminar on 2-3 November 2010 in Sydney. Delivered by Mary Gober’s lead consultant Julie Shacallis, this 2-Day Seminar will give you the heightened motivation, tools and techniques required to deliver consistently superior service…
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director
