Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Freebridge Community Housing Case Study
Mary Gober International has been working with Freebridge Community Housing since 2010. They are the largest provide of affordable housing in West Norfolk. We are pleased to now publish the Freebridge Community Housing Case Study which illustrates how we have worked together to deliver excellent customer service in all of their dealings with tenants, partners, stakeholders and staff.
Read more →Make 2012 Your Best Year For Customer Service Excellence – Experience the ‘Gober Method’™
Make 2011 your best year for customer service excellence and attend our 2-Day ‘Gober Method’™ Open Seminar delivered personally by Mary Gober on 22-23 March at the Sheraton Heathrow Hotel, London.
Read more →Congratulations To Wolverhampton Homes – Awarded Maximum Three-Star Rating by Audit Commission
Catherine Dass, Head of HR Strategy and Organisational Development at Wolverhampton Homes is delighted to have achieved ‘excellent’ status and a three-star rating. Catherine believes that the work they have undertaken with Mary Gober International across the organisation has been a major contribution to their success alongside the positive leadership from their CEO, Lesley Roberts.
Read more →Capita Life & Pensions ‘Gober Method’™ Accredited Trainer Awarded Team Leader of the Year 2010
We are delighted to announce that Wendy Crawford from Capita Life & Pensions Stirling, has been awarded ‘Team Leader of the Year 2010′ by the Contact Centre Association.
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director
