Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
New Partnership in Ireland
We have now formed a partnership with To Be Training and Development in Ireland to enable us to provide a local contact for Irish organisations for the delivery of the Gober Method training…
Read more →Mary Gober’s Clinic – Another Downturn, A Different Solution
I am writing this article at the beginning of 2009 and over the past few weeks I have increasingly been asked for my views on the current economic situation and the impact on customer service. My comments are based on my personal experience working with organisations in the UK today and on the research that I have undertaken…
Read more →Mary Gober’s Clinic – Using 1:1s to drive customer focus
How consistent are you in conducting your regular 1:1s? Are they positive, lively and motivational conversations that hone skills and shape the right attitudes for excellent performance and achievement? We all know how vital 1:1s are to keep the coaching and performance tracking channel open between managers and every individual on their team.
Read more →Welcome to the all new marygober.com
We are delighted to announce the launch of our new website. The site will grow over the coming months, releasing articles, tips and techniques to visitors. We welcome your views and comments, so please get in touch.
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director
