Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Congratulations to Bank Of America – “Best Example of Service Excellence” at the Visa Europe Member Awards 2011
A partnership was instigated with Mary Gober International in Q4 2009. Following several weeks of call listening and agent interviews, a new programme was designed to give the agents both the mind-set and approach to build a better rapport with customers and…
Read more →Congratulations to Wolverhampton Homes – a 3 Star inspection and their best rent collection ever.
“Congratulations to everyone at Wolverhampton Homes on this excellent acknowledgement of your service!” – Mary Gober. Link to the full article published on The Guardian website inside…
Read more →Wolverhampton Homes Case Study
Central to Wolverhampton Homes’ mission is providing excellent people-focused service and good quality housing tailored to individual needs. Mary Gober International was engaged to provide training and follow-up coaching to help achieve their vision of “Being the landlord of choice in Wolverhampton and supporting sustainable communities”.
Read more →Congratulations to Bank of America For Scooping Four Major Awards
Congratulations to Bank of America for scooping four major awards including the ‘Best Achievement in Customer Service’ at the prestigious 2011 Card & Payments Awards.
The ‘Best Achievement in Customer Service’ Award was given to the company for ‘Bank of America in Pursuit of Excellence’ – a programme the judges said…
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director
