Mary Gober is founder of Mary Gober International Ltd and the creator of the 'Gober Method'™... More →
Mary Gober’s Clinic – Another Downturn, A Different Solution
I am writing this article at the beginning of 2009 and over the past few weeks I have increasingly been asked for my views on the current economic situation and the impact on customer service. My comments are based on my personal experience working with organisations in the UK today and on the research that I have undertaken…
Read more →Mary Gober’s Clinic – Using 1:1s to drive customer focus
How consistent are you in conducting your regular 1:1s? Are they positive, lively and motivational conversations that hone skills and shape the right attitudes for excellent performance and achievement? We all know how vital 1:1s are to keep the coaching and performance tracking channel open between managers and every individual on their team.
Read more →Welcome to the all new marygober.com
We are delighted to announce the launch of our new website. The site will grow over the coming months, releasing articles, tips and techniques to visitors. We welcome your views and comments, so please get in touch.
Read more →West Mercia Constabulary – Case Study
“We needed to be more customer-focused, to recognise the needs of the caller and respond accordingly. We were too concerned with handling calls quickly to meet our targets, sometimes at the expense of quality. We needed staff to manage calls in a completely different way and to interact with customers more fully.”
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