National Trust
Jonathan Noall, Organisational Development Manager
“Mary Gober have a great reputation in developing service and we wanted to work with the best.
Our fears over this being an American, corporate, one-size-fits-all instruction on service, were completely unfounded. As you would expect from the biggest business schools, MGI are great consultants first and foremost, listening to our needs, meeting our people, understanding our business and offering a flexible range of ideas.
The capability of the facilitators – their passion, understanding, ability to challenge and provide feedback – set this programme apart. Certainly the feedback from the delegates highlighted this.
As you would hope with an organisation who pride themselves on improving service, the organisation and responsiveness of MGI to our needs were second to none. We were wholly supported throughout. We were not given a script for service, but rather a methodology that allowed us to create our own personal solutions following a robust and tested template.
Overall, I’ve been impressed throughout with the service I’ve received and the challenge from MGI to consider the longer-term cultural change and the needs of our leaders in driving this, has been welcome.
MGI really know their stuff when it comes to developing service.”
