Mary Gober International

Don Hales, Founder & Chairman of Judges

“What really convinced me about the effectiveness of the Gober Method was that, year after year, so many of the most impressive winners in the National Customer Service Awards are trained in this Method.  The confidence that exudes from front-line staff, often very young and comparatively inexperienced, is amazing.  They feel comfortable handling even the trickiest problems because they are armed with language, attitudinal and listening skills that enable them to handle these situations skillfully.”