IBA Dosimetry Testimonial
Rainer Degener, Director Customer Services
“The preparation phase, including the welcome meeting and the detailed guidance for us regarding venue requirements and staff invitations, was very positively different. The preparation and research days, used to tailor the training to our specific needs, were conducted thoroughly and made all of the interviewed staff look forward to the training with great interest. In short, I have never before experienced such a professional preparation of a training seminar.
The training itself was outstanding, both from the content and from the way it was delivered. The mindset of great customer service as well as the tools to demonstrate and deliver it to our customers was exactly what we needed, and the feedback from the participating staff was excellent in all aspects. “The best training we ever had” was the typical comment. Furthermore, we recognized that through implementing the Mary Gober Method we have the means to initiate a profound change of the whole company culture in the way we work together and with customers.
People started to practice what they had learned the very next day after the seminar. There was a noticeable increase in their motivation and visible new self confidence in handling all types of situations. I am convinced that the Mary Gober Method is the key for us to get much more satisfied customers as well as improve staff engagement.”
