Please view the slideshow below which details results achieved by clients through Gober Method Training:

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10-11 July 2013 – Sheraton Heathrow Hotel

Experience our Accredited ‘Gober Method’™ Consultants in action presenting this unique Seminar, covering the ‘Psychology/Mind-set, Language & Actions of Service – The Gober Method’™. This is the very best way to learn the complete ‘Gober Method’ content – the optimal mindset, language and set of behaviours that give people in organisations enhanced skills to consistently deliver the customer experience they aspire to – in order to drive business results.  Please come and evaluate the content through a very practical and inspirational delivery.  See how it would be relevant to helping you implement your service strategy, enhance your service culture and customer relationships.

To register your place, please click here and complete the online registration form.

Complimentary Half-day Executive Briefing for Senior Managers and Directors

4 June 2013 – Staffordshire, Drayton Manor Hotel

20 June 2013 – Sydney, UNSW CBD Campus

If you would like to register your place, please click here and complete the online registration form.

You will gain an excellent understanding of how we help people in organisations develop the ‘optimal behaviour’ that is internationally-proven to drive better business results in five areas: financial results – customer satisfaction – employee engagement – regulatory performance – operational effectiveness.

This ‘optimal behaviour’ is derived from Mary’s work that defines and engages people in the mindset, language and behaviour which ensures they interact, participate in and build relationships with others in the most credible and confident manner.  It also creates a deeper sense of ownership and responsibility and solution-orientation for achieving goals, solving problems and handling difficult situations.

Guests at these sessions appreciate and are always amazed at the amount of content we share so they can have a comprehensive look at what we do and how we do it.  This helps them evaluate how we could work together to help them achieve their current aspirations and goals and address their specific problems.  In particular, they enjoy how we bring the content to life through demonstrations, illustrative examples and case studies.

Feedback we received from the last Executive Briefing at London Heathrow, March 2013 was universally positive. 94% found the content ‘Relevant’ to helping them achieve their organisation’s goals or the challenges they were facing.

Finally, you will hear how we work with leaders to increase their capability to lead, embed and sustain the behavioural change the training engenders so they can maximise and realise the long-term benefits and the continued, measurable business results that justifies the investment in time, money and energy. During the session, Executives also appreciate learning about the cost-effective and flexible ways they can bring this material to their people.  You can select the specific content you need.  It can be delivered by you via train-the-trainer or management cascade, digitally, or by our team at MGI – or combinations of the above.

Evaluate for yourself how you could use this as a part of a comprehensive change process or a targeted implementation in one or several areas of your business to achieve what you must achieve.

Results experienced by our clients following the introduction of the ‘Gober Method’, include:

Sarah Hansford, Sales Manager, and MGI Consultants Philippa Gerrish and Craig Lawrence met with delegates at the tradeshow to understand their organisations aspirations in the customer experience they deliver. In addition, they discussed how to deliver consistently excellent service and how we can provide organisations with the tools to deliver higher levels of engagement that align with their business vision and values.

Sarah Hansford, Sales Manager – Philippa Gerrish & Craig Lawrence, MGI Consultants

Our focus at the Summit was to share with delegates the flexibility of our training and consulting solutions and how our approach can be tailored to meet many operational and budgetary requirements.

Following MGIs successful expansion in the Australian market in 2010/11 we are now looking to grow our business in Canada. As Canada navigates the turbulent economic climate, a drop in consumer confidence and declines in retail sales and manufacturing, every service interaction is an opportunity to excel, impress and deliver a positive experience to the customer. Maximising each and every one of these opportunities has a real financial benefit for organisations.

We are currently seeking interest from Canadian organisations in becoming one of MGIs Canadian launch customers. We will be delighted to answer any questions you have.

We continue to work with Qantas in Australia having already put approximately 8,000 staff through service training with MGI and a further 11,000 due to go through in 2013. The result is the highest customer satisfaction rating the airline has ever had.　 Please see an excerpt below from an article published in The Australian, titled – Domestic kangaroo ‘lifting’ in leaps and bounds.

On the service front, Qantas has already put about 8000 staff through service training with consultant Mary Gober and a further 11,000 are due to go through next year (2013).

The result is the highest customer satisfaction rating the airline has ever had.

Chief Executive Lyell Strambi says the response from staff has been positive and he has an increasing number of customers telling him they can see a difference. “It’s not so much telling them (the staff) what to do — it’s actually giving them understandings and tools and techniques to deal with particular situations,” he says.

Please click here to view the article in full

We are delighted to congratulate our client TNT on their recent award for Best Change Management Strategy at the Australian HR Awards 2012.  The change programme is called “ Road to Orange” – orange being TNT’s brand colour which is then linked to their brand values. MGI conducted a Train the Trainer programme which was then presented to all 5,000 staff over an 8 month period.

The TNT Team.

Congratulations to Dignity Caring Funeral Services on winning 4 Awards at the 2012 Top 50 Call Centres for Customer Service Awards.

Dignity Caring Funeral Services achieved Best in Calls, Best in the Insurance and Financial Services Sector, Best Small Centre, and Best Overall for Calls and Emails Combined. They were awarded this last trophy of the evening by none other than Jade Jones, 2012 Olympics Team GB taekwondo gold medallist.

We welcomed delegates to our workshop in the Customer Service Excellence Arena, an interactive session on using the ‘Gober Method’ to deliver consistently excellence service, hosted by our Accredited Gober Method Consultant, Derek Blackburn.

The Mary Gober International Team: Nicola Cross, Liz Stevens and Sheila Robbie

The winners of the HR Excellence Awards 2012 were unveiled at the London Hilton on Park Lane on Monday 25 June during a gala awards dinner and ceremony.  We are delighted that AmicusHorizon won 6 awards as detailed below:

* HR Excellence Gold Award

* Most People Focused CEO – Public/Not-For-Profit Sector: Steve Walker (AmicusHorizon)

* Best HR Team – Third Sector

* Best Use of CSR in HR

* Most Effective Use of Internal Communications

* Outstanding Employee Engagement Strategy

Liz Stevens, Sales & Marketing Director at Mary Gober International is looking forward to presenting the award for Customer Service Training Team of the Year – Overall Winner.