West Mercia Police
John Jones, Former Chief Superintendent of Contact Management & Service Quality
“As the 4th largest police force in Britain, we have been working with MGI since 2005 to help deliver the Home Office’s Citizen Focus Agenda – Confidence and Satisfaction with the Police. Our latest research confirms significant improvements:
• 97% of 999 callers were satisfied with the way their call was handled
• 97% say their matter was taken seriously
• victims of crime saying that they were satisfied with how their case was handled went up from 58% to 70%
• sickness absence is down 25%, staff attrition rates down to 7% – lower than the national average
Our trainers are now accredited to deliver the Gober Method to everyone in the Constabulary.”
“As the 4th largest police force in Britain, we have been working with MGI since 2005 to help deliver the Home Office’s Citizen Focus Agenda – Confidence and Satisfaction with the Police. Our latest research confirms
significant improvements:
• 97% of 999 callers were satisfied with the way their call was handled
• 97% say their matter was taken seriously
• victims of crime saying that they were satisfied with how their case was handled went up from 58% to 70%
• sickness absence is down 25%, staff attrition rates down to 7% – lower than the national average
Our trainers are now accredited to deliver the Gober Method to everyone in the Constabulary.”
