West Kent Housing Association
Barbara Thorndick, Chief Executive
“Since 2003, we embraced the Gober Method for delivering and sustaining excellent customer service and all our staff are now trained in the Method as part of their induction. The training gives them the confidence they need to make customer engagement a positive experience. We have extended the training to our partnering contractors to ensure consistency at every level of customer contact. In February 2006, West Kent became the first housing association to receive the top award for services and excellent prospects for improvement. This unprecedented maximum three star rating is the highest rating awarded by the Audit Commission.”
