Metropolitan Housing Partnership
Liz Hughes, Director of HR
“The Gober Method and Psychology of Service has provided our staff with a valuable suite of tools, enabling them to always have positive interactions with our customers, no matter how challenging the issue they are dealing with may be. Staff have been re-invigorated, success is celebrated and a new “can-do” mind set and attitude is now integral to our approach. The internal benchmark is now high and staff are eager to attend their training when they hear how much their colleagues have learnt and enjoyed the experience. Mary Gober and her team of professional trainers take training to a new level in their ability to ensure the relevancy of examples to our staff’s everyday working lives and keep them engaged through a busy programme. The Gober Method represents real value for money when you measure the impact on staff motivation and improvement in customer satisfaction ratings.”
