Richmond Housing Partnership
David Done, Chief Executive
“I am very impressed by the Gober Method as I am convinced that it is a powerful tool for improving customer service. It empowers employees, changes behaviour and produces positive outcomes for customers. We have trained all of our staff in the Gober Method because we believe it will help us to achieve world class customer service. The Gober Consultants are excellent! They are extremely professional and provided a high level of support throughout the implementation process. The training and associated coaching has been extremely well received across the company. We have already seen positive changes in behaviour which have strengthened our culture and improved relationships with customers.”
