Metropolitan Home Ownership
Bernadette Rose, Assistant Director
“The impact of the Gober Method on Metropolitan Home Ownership has been tremendous. Our most recent independent customer survey has recorded a staggering 38% increase in levels of customer satisfaction since training began, with 95% of our customers indicating that they would recommend Metropolitan Home Ownership to others – the highest accolade we could expect to receive. The influence of the Gober Method on our employees has been significant; staff have been re-invigorated, success is celebrated and a new ‘can do’ mind-set and attitude is now integral to our approach. The Gober Method has set a benchmark for all our internal processes and in addition, inspired us with the confidence to apply for Charter Mark status – the national standard of customer service excellence – which we were awarded in August 2005.”
