Mary Gober is founder of Mary Gober International Ltd and the creator of the 'Gober Method'™... More →
The Scenario
This real life story was relayed to me last week ….
A Customer Service Director was passed an angry customer letter of complaint from his CEO to handle – the letter was addressed to the CEO himself…
How frustrated are you by your phone calls not being returned? What is your philosophy and approach to returning business phone calls? What percentage of them do you actually return? What does it say about you and your company if you do not return calls?…
