Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Congratulations to The Riverside Group, a client of Mary Gober International’s, who have recently achieved the Customer Service Excellence Standard.
Prime Minister Gordon Brown is amongst those to congratulate The Riverside Group, with a personal letter from his office …
“We needed to be more customer-focused, to recognise the needs of the caller and respond accordingly. We were too concerned with handling calls quickly to meet our targets, sometimes at the expense of quality. We needed staff to manage calls in a completely different way and to interact with customers more fully.”
