Archive for 'Small business training'
Mary Gober’s Clinic – Using 1:1s to drive customer focus

Mary Gober’s Clinic – Using 1:1s to drive customer focus

Posted 04 June 2009 | By ellied | Categories: Customer service training, Employee engagement, Small business training | No Comments

How consistent are you in conducting your regular 1:1s? Are they positive, lively and motivational conversations that hone skills and shape the right attitudes for excellent performance and achievement? We all know how vital 1:1s are to keep the coaching and performance tracking channel open between managers and every individual on their team.