Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Mary Gober International has been working with Freebridge Community Housing since 2010. They are the largest provide of affordable housing in West Norfolk. We are pleased to now publish the Freebridge Community Housing Case Study which illustrates how we have worked together to deliver excellent customer service in all of their dealings with tenants, partners, stakeholders and staff.
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …
The IPMS™ Business Practice offers performance improvement services in the areas of organisational efficiency, customer service and sales. Our services are offered through consultancy, training and coaching and are all based on proven methodologies with track records of bottom line impact…
