Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Would you like an example of really being customer-driven, customer-focused?
As a professional in the customer service arena, and as a citizen, I wanted you to be aware of a monumental and revolutionary change that is underway in the 43 police services and authorities across Britain …
Mary Gober International is now established in Australia with a base in Sydney. To enable organisations to experience our proven training, we are now running regular 2-Day Public Seminars in Sydney. The next date is 8-9 July 2010…
I am writing this article at the beginning of 2009 and over the past few weeks I have increasingly been asked for my views on the current economic situation and the impact on customer service. My comments are based on my personal experience working with organisations in the UK today and on the research that I have undertaken…
How consistent are you in conducting your regular 1:1s? Are they positive, lively and motivational conversations that hone skills and shape the right attitudes for excellent performance and achievement? We all know how vital 1:1s are to keep the coaching and performance tracking channel open between managers and every individual on their team.
