Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …
There are a few places left on MGI’s dynamic and powerful 2-Day Public Seminar on 2-3 November 2010 in Sydney. Delivered by Mary Gober’s lead consultant Julie Shacallis, this 2-Day Seminar will give you the heightened motivation, tools and techniques required to deliver consistently superior service…
The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….
awarded the prestigious National Training Award in the ‘Partnership and Collaboration’ category on 6th October 2009 …
