Archive for 'Employee engagement'

Freebridge Community Housing Case Study

Posted 11 February 2011 | By | Categories: customer service excellence standard, Customer service training, Employee engagement, Mary Gober International news, performance improvement | No Comments

Mary Gober International has been working with Freebridge Community Housing since 2010. They are the largest provide of affordable housing in West Norfolk. We are pleased to now publish the Freebridge Community Housing Case Study which illustrates how we have worked together to deliver excellent customer service in all of their dealings with tenants, partners, stakeholders and staff.

Make 2012 Your Best Year For Customer Service Excellence – Experience the ‘Gober Method’™

Make 2012 Your Best Year For Customer Service Excellence – Experience the ‘Gober Method’™

Posted 11 February 2011 | By | Categories: customer service excellence standard, Customer service training, Employee engagement | No Comments

Make 2011 your best year for customer service excellence and attend our 2-Day ‘Gober Method’™ Open Seminar delivered personally by Mary Gober on 22-23 March at the Sheraton Heathrow Hotel, London.

Congratulations To Wolverhampton Homes – Awarded Maximum Three-Star Rating by Audit Commission

Posted 31 January 2011 | By | Categories: Award winning training, customer service excellence standard, Customer service training news, Employee engagement, winning training | No Comments

Catherine Dass, Head of HR Strategy and Organisational Development at Wolverhampton Homes is delighted to have achieved ‘excellent’ status and a three-star rating. Catherine believes that the work they have undertaken with Mary Gober International across the organisation has been a major contribution to their success alongside the positive leadership from their CEO, Lesley Roberts.

A Unique Approach to Customer Service Training

A Unique Approach to Customer Service Training

Posted 29 July 2010 | By | Categories: Customer service training, Employee engagement | No Comments

Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs