A Unique Approach to Customer Service Training
Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs
Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Archive for 'Customer service training'
Sustaining Training Investment – 8 tips to maximise return and ensure longevity of investment
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …
Sydney 2-Day Public Seminar – Last Few Places Remaining
There are a few places left on MGI’s dynamic and powerful 2-Day Public Seminar on 2-3 November 2010 in Sydney. Delivered by Mary Gober’s lead consultant Julie Shacallis, this 2-Day Seminar will give you the heightened motivation, tools and techniques required to deliver consistently superior service…
Senior Executives Attend A Complimentary Gober Method Briefing
Mary Gober International ran one of the most highly attended Executive Briefings at Heathrow on 26 May. Senior Executives from a wide variety of public and private sector organisations attended to hear Mary Gober deliver a 3 hour briefing on The Gober Method for the Psychology & Language of Service…
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