Archive for 'Customer service training news'
Virgin Holidays & MGI Win National Training Award

Virgin Holidays & MGI Win National Training Award

Posted 07 October 2009 | By | Categories: Award winning training, Customer service training, Customer service training news, Employee engagement, Mary Gober International news, National Training Awards | No Comments

awarded the prestigious National Training Award in the ‘Partnership and Collaboration’ category on 6th October 2009 …

Positivity vs. Negativity

Positivity vs. Negativity

Posted 25 May 2009 | By | Categories: Customer service training, Customer service training news | No Comments

If the customer service experience in the UK is so negative, how do we, as customer service leaders and managers, inspire positivity in our teams? Is it possible to engender positivity in a somewhat demoralised workforce, constantly under criticism, to create a change and improvement in the quality of customer service it offers?

My answer is a resounding ‘yes’. How..?

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