South Yorkshire Housing Association Customer Satisfaction Scores Up
South Yorkshire Housing Association Customer Satisfaction scores are at a high with 2010 scores at 88% for customer satisfaction with service overall.
Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Archive for 'Customer service training news'
Congratulations to Bank Of America – “Best Example of Service Excellence” at the Visa Europe Member Awards 2011
A partnership was instigated with Mary Gober International in Q4 2009. Following several weeks of call listening and agent interviews, a new programme was designed to give the agents both the mind-set and approach to build a better rapport with customers and…
Congratulations To Wolverhampton Homes – Awarded Maximum Three-Star Rating by Audit Commission
Catherine Dass, Head of HR Strategy and Organisational Development at Wolverhampton Homes is delighted to have achieved ‘excellent’ status and a three-star rating. Catherine believes that the work they have undertaken with Mary Gober International across the organisation has been a major contribution to their success alongside the positive leadership from their CEO, Lesley Roberts.
Capita Life & Pensions ‘Gober Method’™ Accredited Trainer Awarded Team Leader of the Year 2010
We are delighted to announce that Wendy Crawford from Capita Life & Pensions Stirling, has been awarded ‘Team Leader of the Year 2010′ by the Contact Centre Association.
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