Virgin Holidays & MGI Win National Training Award
awarded the prestigious National Training Award in the ‘Partnership and Collaboration’ category on 6th October 2009 …
Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Archive for 'Customer service training news'
Positivity vs. Negativity
If the customer service experience in the UK is so negative, how do we, as customer service leaders and managers, inspire positivity in our teams? Is it possible to engender positivity in a somewhat demoralised workforce, constantly under criticism, to create a change and improvement in the quality of customer service it offers?
My answer is a resounding ‘yes’. How..?
Experience our training
