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A Unique Approach to Customer Service Training

A Unique Approach to Customer Service Training

Posted 29 July 2010 | By | Categories: Customer service training, Employee engagement | No Comments

Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs

Sustaining Training Investment – 8 tips to maximise return and ensure longevity of investment

Posted 28 July 2010 | By | Categories: Customer service training, Employee engagement, performance improvement, Uncategorized | No Comments

People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …

Sydney 2-Day Public Seminar – Last Few Places Remaining

Sydney 2-Day Public Seminar – Last Few Places Remaining

Posted 07 June 2010 | By | Categories: business performance improvement, Customer service training, Employee engagement | No Comments

There are a few places left on MGI’s dynamic and powerful 2-Day Public Seminar on 2-3 November 2010 in Sydney. Delivered by Mary Gober’s lead consultant Julie Shacallis, this 2-Day Seminar will give you the heightened motivation, tools and techniques required to deliver consistently superior service…

The ‘Gober Method’™ Drives Measurable Improvements in Employee Engagement

The ‘Gober Method’™ Drives Measurable Improvements in Employee Engagement

Posted 07 June 2010 | By | Categories: Award winning training, Customer service training, Employee engagement | No Comments

The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….