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Welcome to the all new marygober.com

Welcome to the all new marygober.com

Posted 04 June 2009 | By | Categories: Customer service training, Employee engagement, Mary Gober International news | No Comments

We are delighted to announce the launch of our new website. The site will grow over the coming months, releasing articles, tips and techniques to visitors. We welcome your views and comments, so please get in touch.

West Mercia Constabulary – Case Study

West Mercia Constabulary – Case Study

Posted 26 May 2009 | By | Categories: Customer service training, Public service testimonials | No Comments

“We needed to be more customer-focused, to recognise the needs of the caller and respond accordingly. We were too concerned with handling calls quickly to meet our targets, sometimes at the expense of quality. We needed staff to manage calls in a completely different way and to interact with customers more fully.”