A Unique Approach to Customer Service Training
Working with organisations to deliver consistently excellent service and improved business performance with flexible solutions to meet operational and budgetary needs.
Results experienced by our clients following the implementation of the Gober Method include:
• Staff turnover down from 30% to 12.8%
• 1st time resolution of customer complaints up from 87% to 90%
• Staff satisfaction up from 46% to 79%
• Staff sickness absence down by 25%
• Customer complaints down by 20%
• Recognition in The Sunday Times’ ’100 Best Companies to Work For’, including top ranking among
‘The 100 Best Small Companies to Work For’
• Rankings in the Finanical Times Top 50 Best Workplaces
• Housing Association, 3 Star Audit Commission awards
