Latest Testimonials from MGI Clients
A collection of our latest testimonials from MGI Clients, including National Trust, Lewisham College, Hounslow Homes, Swan Housing Group and IBA Dosimetry.
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Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Latest news
Mary Gober International at the HR Directors Business Summit, January 2012
Mary Gober International Ltd exhibited at the HR Directors Business Summit which took place on January 24-25, 2012 at the ICC in Birmingham.
Read more →Irvine Housing Trained in the ‘Gober Method’
Staff at Irvine Housing Association are being trained The Gober Method of Customer Service as part of their integration with Riverside. The worldwide training method is taught as part of Riverside’s staff induction and is being rolled out to all IHA staff – Source Irvine Times News
Read more →2-Day ‘Gober Method’ Open Seminar in Glasgow, March 1-2, 2012
We are delighted to announce that Mary Gober International Ltd will be holding a 2-Day ‘Gober Method’ Open Seminar in Glasgow, on 1-2 March 2012.
Read more →A Unique Approach to Customer Service Training
Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs
Read more →Mary Gober’s Clinic – The Scourge of Calls Not Being Returned!
How frustrated are you by your phone calls not being returned? What is your philosophy and approach to returning business phone calls? What percentage of them do you actually return? What does it say about you and your company if you do not return calls?…
Read more →The ‘Gober Method’™ Drives Measurable Improvements in Employee Engagement
The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….
Read more →Senior Executives Attend A Complimentary Gober Method Briefing
Mary Gober International ran our first Executive Briefing to have been held in Edinburgh, Scotland on 6 December 2011. Senior Executives from a wide variety of public and private sector organisations attended to hear Mary Gober deliver a 3 hour briefing on The Gober Method for the Psychology & Language of Service…
Read more →Sustaining Training Investment – 8 tips to maximise return and ensure longevity of investment
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …
Read more →Executive Briefing on The ‘GOBER METHOD’™ – Sydney
We are delighted to announce that our first Executive Briefing in Sydney – 12 October 2010 has taken place and was a resounding success.
The Briefing was delivered by Mary Gober’s Lead Consultant, Julie Shacallis, at the UNSW CBD Campus. Early feedback from the event has been very encouraging with …
Industry Lifetime Achievement Award for Mary Gober – Press Release
PRESS RELEASE
7 October 2010
Industry Lifetime Achievement Award for Mary Gober:
The 2010 Customer Service Training (CST) Awards has honoured Mary Gober with a Lifetime Achievement Award for her outstanding contribution to the customer service training industry.
“For over 30-years now Mary has worked in the customer service industry, [...]
MGI Attends Customer Experience Exchange 2010 in Monte Carlo
Mary Gober International attended the Customer Experience Exchange Event in Monte Carlo from Monday 15th November – Wednesday 17th November 2010. This was to meet with senior decision makers who have highlighted “Trainee and Employee Development” as a top investment category for their businesses.
Read more →Capita Life & Pensions ‘Gober Method’™ Accredited Trainer Awarded Team Leader of the Year 2010
We are delighted to announce that Wendy Crawford from Capita Life & Pensions Stirling, has been awarded ‘Team Leader of the Year 2010′ by the Contact Centre Association.
Read more →Make 2011 Your Best Year For Customer Service Excellence – Experience the ‘Gober Method’™
Make 2011 your best year for customer service excellence and attend our 2-Day ‘Gober Method’™ Open Seminar delivered personally by Mary Gober on 22-23 March at the Sheraton Heathrow Hotel, London.
Read more →MGI Attends Connect 2011 Event, Surrey
Mary Gober International Ltd attended the Connect 2011 event in Surrey from Thursday 27th January – Saturday 29th January. This was an opportunity for MGI to meet with senior Learning & Development professionals covering issues such as…
Read more →Congratulations To Wolverhampton Homes – Awarded Maximum Three-Star Rating by Audit Commission
Catherine Dass, Head of HR Strategy and Organisational Development at Wolverhampton Homes is delighted to have achieved ‘excellent’ status and a three-star rating. Catherine believes that the work they have undertaken with Mary Gober International across the organisation has been a major contribution to their success alongside the positive leadership from their CEO, Lesley Roberts.
Read more →Freebridge Community Housing Case Study
Mary Gober International has been working with Freebridge Community Housing since 2010. They are the largest provide of affordable housing in West Norfolk. We are pleased to now publish the Freebridge Community Housing Case Study which illustrates how we have worked together to deliver excellent customer service in all of their dealings with tenants, partners, stakeholders and staff.
Read more →Congratulations to Bank of America For Scooping Four Major Awards
Congratulations to Bank of America for scooping four major awards including the ‘Best Achievement in Customer Service’ at the prestigious 2011 Card & Payments Awards.
The ‘Best Achievement in Customer Service’ Award was given to the company for ‘Bank of America in Pursuit of Excellence’ – a programme the judges said…
Read more →MGI Attended the Executive Customer Contact Exchange, London 27-29 March
Mary Gober International Ltd attended the Executive Customer Contact Exchange in London from 27-29 March. This was an opportunity for MGI to meet with 60 of Europe’s most advanced…
Read more →MGI Attended the Call Centre & Customer Services Summit, Northamptonshire 4-5 April
Mary Gober International Ltd attended the Call Centre & Customer Services Summit in Northamptonshire from 4-5 April. This provided MGI with an opportunity to meet with call centre professionals to discuss…
Read more →MGI Attend The Excellence Factor, Manchester 5 April, London 13 April
Mary Gober International Ltd attended The Excellence Factor Event – Inspiration not Depression, organised by the Chartered Institute of Housing. These events were held in Manchester on 5 April and in London on 13 April. In the current market outstanding customer service is essential…
Read more →Wolverhampton Homes Case Study
Central to Wolverhampton Homes’ mission is providing excellent people-focused service and good quality housing tailored to individual needs. Mary Gober International was engaged to provide training and follow-up coaching to help achieve their vision of “Being the landlord of choice in Wolverhampton and supporting sustainable communities”.
Read more →Congratulations to Bank Of America – “Best Example of Service Excellence” at the Visa Europe Member Awards 2011
A partnership was instigated with Mary Gober International in Q4 2009. Following several weeks of call listening and agent interviews, a new programme was designed to give the agents both the mind-set and approach to build a better rapport with customers and…
Read more →Congratulations to Wolverhampton Homes – a 3 Star inspection and their best rent collection ever.
“Congratulations to everyone at Wolverhampton Homes on this excellent acknowledgement of your service!” – Mary Gober. Link to the full article published on The Guardian website inside…
Read more →Mary Gober International at the CIH Housing 2011 Conference & Exhibition, June 21-23
Mary Gober International recently attended the CIH Housing 2011 Conference & Exhibition in Harrogate from June 21-23. This was an opportunity for MGI to meet with delegates from the housing sector and to showcase our experience within this sector. We have worked with…
Read more →South Yorkshire Housing Association Customer Satisfaction Scores Up
South Yorkshire Housing Association Customer Satisfaction scores are at a high with 2010 scores at 88% for customer satisfaction with service overall.
Read more →Vocalink Awarded UK Customer Experience of the Year Award
Mary Gober International would like to congratulate Card Services – Vocalink for winning the Financial Services – Banking Category of the UK Customer Experience of the Year Award 2011.
Read more →South Yorkshire Housing Association awarded ‘Regional Social Landlord of the Year’ at the 2011 Housing Excellence Awards
Mary Gober International would like to congratulate SYHA in winning the prestigious ‘Regional Social Landlord of the Year’ at this year’s Housing Excellence Awards. 23 other housing associations where entered for the award.
Read more →Greenfields Community Housing win the National Training Award for Eastern Region
Mary Gober International Ltd would like to congratulate Greenfields Community Housing on winning the National Training Award for Eastern Region…
Read more →Mary Gober International Ltd Attended the SFHA Annual Conference & Exhibition, September 22-23
Mary Gober International Ltd were delighted to attend the Scottish Federation of Housing Associations – Annual Conference & Exhibition, September 22-23.
Read more →Congratulations to AmicusHorizon – Awarded Small Contact Centre of the Year at the 2011 European Call Centre Award
Mary Gober International Ltd are delighted to congratulate AmicusHorizon on their award at the 2011 European Call Centre Awards for Small Contact Centre of the Year.
Read more →Mary Gober’s Upcoming Events
For detailed information on Mary Gober’s Upcoming Events, please click here for a list of dates and venues.
Read more →MGI Attending Connect 2012, January 26-27
Mary Gober International Ltd are attending Connect 2012 in Surrey on January 26-27. This will be an opportunity for MGI to meet with senior Learning & Development professionals at an event geared towards the people development sector.
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director
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