A Unique Approach to Customer Service Training
Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs
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Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Latest news
Executive Briefing on The ‘GOBER METHOD’™ – Sydney
We are delighted to announce the date for our first Executive Briefing in Sydney – 12 October 2010.
This Briefing will be delivered by Mary Gober’s Lead Consultant, Julie Shacallis, at the UNSW CBD Campus from 9.30am – 12.30pm on 12 October 2010.
We have found that Executives appreciate experiencing and evaluating our approach firsthand to gain a rapid and substantial understanding of our work. In this session you will be able to quickly determine if what we offer would hit the mark and fit within your organisation to help you improve specific business results and achieve certain goals and aspirations …
Read more →Sustaining Training Investment – 8 tips to maximise return and ensure longevity of investment
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …
Read more →Mary Gober’s Clinic – The Scourge of Calls Not Being Returned!
How frustrated are you by your phone calls not being returned? What is your philosophy and approach to returning business phone calls? What percentage of them do you actually return? What does it say about you and your company if you do not return calls?…
Read more →The Gober Method Drives Measurable Improvements in Employee Engagement
The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….
Read more →Senior Executives Attend A Complimentary Gober Method Briefing
Mary Gober International ran one of the most highly attended Executive Briefings at Heathrow on 26 May. Senior Executives from a wide variety of public and private sector organisations attended to hear Mary Gober deliver a 3 hour briefing on The Gober Method for the Psychology & Language of Service…
Read more →Sydney 2-Day Public Seminar – Last Few Places Remaining
There are a few places left on MGI’s dynamic and powerful 2-Day Public Seminar on 2-3 November 2010 in Sydney. Delivered by Mary Gober’s lead consultant Julie Shacallis, this 2-Day Seminar will give you the heightened motivation, tools and techniques required to deliver consistently superior service…
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director Experience our training
