T: +44 (0)1252 749 940

  • Improving Service Improving Business

    More than Training

    Embedded Learning for Results

    … and we can prove it!

Mary Gober International fully equips people to deliver impressive, second-to-none service because …

“Everything you think, feel, say and do is either a service or a disservice to yourself and everyone around you. We can show you how to make ‘everything’ a superb service that earns customer loyalty, advocacy and grows the bottom line.” – Mary Gober

Our Embedded Learning Programmes empower each person to confidently and enthusiastically deliver extraordinary service, consistently … the results are measurable improvements to:

Customer Satisfaction – Employee Engagement – Operational Effectiveness
Financial Results – Regulatory or Benchmarked Performance

Demonstrating Values

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For organisations that want to bring their values to life through a culture change programme, not just a training programme

Satisfying Customers

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For organisations that want to be completely confident in their people’s ability to successfully respond to every service situation

Strengthening Relationships

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For organisations that want positive, productive relationships with everybody all the time

Improving Performance

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For organisations that want everyone operating at the top of their game

Some MGI Clients

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  • Print
  • Zurich
  • LeasePlan
  • Dixons Retail
  • Veolia Environmental Services
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  • TNT
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  • national grid
  • Amicus Horizon
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  • Qantas

Some MGI Client Results

97%

Overall staff satisfaction

40%

Reduction in escalation to managers

87%

Query resolved on first contact

25%

Reduction in staff absence