Please view our slideshow to understand more about Gober Method Training and the results our clients have achieved.Read more →
Mary Gober is founder of Mary Gober International Ltd and the creator of the 'Gober Method'™... More →
You can now follow us on Twitter @marygober, Like us on Facebook and Connect with us on LinkedIn.Read more →
Experience our Accredited ‘Gober Method’ Consultants presenting our unique seminars covering the ‘Gober Method’™Read more →
Mary Gober International met with HR professionals at the HRPA 2013 Annual Conference & Tradeshow in Toronto, Canada.Read more →
How frustrated are you by your phone calls not being returned? What is your philosophy and approach to returning business phone calls? What percentage of them do you actually return? What does it say about you and your company if you do not return calls?…Read more →
The percentage of employees stating that they are proud to work for Virgin Holidays following their Gober Method training implementation increased to 95%. Staff sickness absence decreased by 25% and staff attrition rates fell to 7%, significantly below the national average, after Gober Method training was implemented at West Mercia Police….Read more →
People ask me all the time how to maximise the value of a large scale training implementation to deliver a culture enhancement or change. Many organisations are looking to maximise employee engagement, how to optimise relationships across any business both internally and externally and how to ensure that the discretionary efforts of your people are focused to differentiate performance …Read more →
7 October 2010
Industry Lifetime Achievement Award for Mary Gober:
The 2010 Customer Service Training (CST) Awards has honoured Mary Gober with a Lifetime Achievement Award for her outstanding contribution to the customer service training industry.
“For over 30-years now Mary has worked in the customer service industry, [...]
We are delighted to announce that Wendy Crawford from Capita Life & Pensions Stirling, has been awarded ‘Team Leader of the Year 2010′ by the Contact Centre Association.Read more →
Catherine Dass, Head of HR Strategy and Organisational Development at Wolverhampton Homes is delighted to have achieved ‘excellent’ status and a three-star rating. Catherine believes that the work they have undertaken with Mary Gober International across the organisation has been a major contribution to their success alongside the positive leadership from their CEO, Lesley Roberts.Read more →
Congratulations to Bank of America for scooping four major awards including the ‘Best Achievement in Customer Service’ at the prestigious 2011 Card & Payments Awards.
The ‘Best Achievement in Customer Service’ Award was given to the company for ‘Bank of America in Pursuit of Excellence’ – a programme the judges said…Read more →
We are thrilled that our client, AmicusHorizon, has achieved a massive and
well-deserved turnaround in their business during the last two years. They have achieved this through a bold, intensive and creative people development program – “Our People Agenda”.
We are delighted that our client AmicusHorizon has won 6 awards at the HR Excellence Awards 2012Read more →
We were delighted to exhibit and host a workshop on the ‘Gober Method’ at the Call Centre & Customer Management Expo at London Olympia, 2-3 October.Read more →
At the 2012 Top 50 Call Centres for Customer Service Awards, Dignity Caring Funeral Services won awards in:
Best in the Insurance & Financial Services Sector, Best Small Centre, Best Calls and Best Overall.
Winners at the Australian HR Awards 2012 following implementation of their ‘Road to Orange’ programme.Read more →
Resulting in the highest customer satisfaction rating the airline has ever had.Read more →