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    Improving Service Improving Business

    Enabling people in organisations to consistently deliver their brand promise to customers

“Everything you think, feel, say and do is either a service or a disservice to yourself and everyone around you.” – Mary Gober

Delivering excellent service is essential to business success, that’s why the world’s leading organisations work with MGI. Our behavioural-led training programme empowers each person working in an organisation to deliver on their company’s brand promise. The results are measurable improvements to:

Customer Satisfaction – Employee Engagement – Operational Effectiveness – Financial Results – Regulatory or Benchmarked Performance

All of which combine to drive a significant improvement to your business.

Find out more

Living Values


For organisations that want to bring their values to life through a change programme, not just a training programme

Satisfying Customers


For organisations that want to be completely confident in their people’s ability to respond to every service situation

Building Relationships


For organisations that want positive, productive relationships – everybody all the time

Improving Performance


For organisations that want everyone operating at the top of their game

Some MGI Clients

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  • Print
  • Zurich
  • LeasePlan
  • Dixons Retail
  • Veolia Environmental Services
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  • TNT
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  • national grid
  • Amicus Horizon
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  • Qantas

Some MGI Client Results


Overall staff satisfaction


Reduction in escalation to managers


Query resolved on first contact


Reduction in staff absence