A Unique Approach to Customer Service Training
Working with organisations to deliver consistently excellent service and improved business performance …with flexible solutions to meet operational and budgetary needs
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Mary Gober is internationally-acclaimed as one of the most dynamic forces in customer service culture development today and her expertise and knowledge in this field are world class... More →
Latest news
Virgin Holidays & MGI Win National Training Award
awarded the prestigious National Training Award in the ‘Partnership and Collaboration’ category on 6th October 2009 …
Read more →The Riverside Group Receive Congratulations from Gordon Brown
Congratulations to The Riverside Group, a client of Mary Gober International’s, who have recently achieved the Customer Service Excellence Standard.
Prime Minister Gordon Brown is amongst those to congratulate The Riverside Group, with a personal letter from his office …
Read more →Mary Gober’s Clinic – Setting a New Standard in Service – The Policing Pledge
Would you like an example of really being customer-driven, customer-focused?
As a professional in the customer service arena, and as a citizen, I wanted you to be aware of a monumental and revolutionary change that is underway in the 43 police services and authorities across Britain …
Read more →In Partnership with IPMS Global, MGI Launches the IPMS Business Practice
The IPMS™ Business Practice offers performance improvement services in the areas of organisational efficiency, customer service and sales. Our services are offered through consultancy, training and coaching and are all based on proven methodologies with track records of bottom line impact…
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“As a business, we started using the Gober Method way back in 2005 and still use it today to drive great service within LeasePlan.”
Matt Cranny, Change Management & Service Improvement Director Experience our training
