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    Improving Service Improving Business

    Enabling people in organisations to consistently deliver their brand promise to customers

“Everything you think, feel, say and do is either a service or a disservice to yourself and everyone around you.” – Mary Gober

Delivering excellent service is essential to business success, that’s why the world’s leading organisations work with MGI. Our behavioural-led training programme empowers each person working in an organisation to deliver on their company’s brand promise. The results are measurable improvements to:

Customer Satisfaction – Employee Engagement – Operational Effectiveness – Financial Results – Regulatory or Benchmarked Performance

All of which combine to drive a significant improvement to your business.

Find out more

Living Values

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For organisations that want to bring their values to life through a change programme, not just a training programme

Satisfying Customers

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For organisations that want to be completely confident in their people’s ability to respond to every service situation

Building Relationships

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For organisations that want positive, productive relationships – everybody all the time

Improving Performance

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For organisations that want everyone operating at the top of their game

Some MGI Clients

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  • Print
  • Zurich
  • LeasePlan
  • Dixons Retail
  • Veolia Environmental Services
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  • TNT
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  • national grid
  • Amicus Horizon
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  • Qantas

Some MGI Client Results

97%

Overall staff satisfaction

40%

Reduction in escalation to managers

87%

Query resolved on first contact

25%

Reduction in staff absence